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ZGR Return Policy

Zero Gravity Racks Return Policy

Returns

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your return of damaged or defective merchandise within 30 days of purchase.

To help us process your return or as quickly as possible, please enclose the original packing slip with your item(s) and the reason for your return. Once we receive the return item we’ll refund your credit card.

When Will My Refund Be Processed?

It will take your bank 4 to 6 business days to process your refund after we have processed your return.

Here’s the address returns should be sent to:

ZGR - Returns
1724 Ord Way
Oceanside, California 92056 

Please allow 2-4 business days for the processing of your refund once we receive your returned item(s). Any refund will be applied to the credit card you used to make your original purchase.

Other Issues

If you feel that you have received the wrong product or have other issues, please send us an email at:
support@zerogravityracks.com.

Note: Our Oceanside warehouse is a secure facility. Returns will not be accepted at this location in order to protect the privacy of our customers. Returns will only be accepted through the mail.